Billing and subscriptions¶
SkillFoundry subscriptions are per-organization, billed monthly or yearly through Stripe. This guide covers choosing a plan, managing payment, understanding limits, and changing or cancelling your subscription. All billing actions live under Org Admin → Billing.
Plans and checkout¶
- Current plans, prices, and features are listed on the Pricing page (no login required).
- New organizations pick a plan right after creating the organization; checkout runs through Stripe. After payment you're returned to a confirmation page and your subscription is active.
- Plans differ in limits (seats, active tasks, candidates, API usage, storage) and features (e.g., white-label branding on higher tiers).
Plan limits¶
Your plan caps usage across several dimensions:
| Limit | What hits it |
|---|---|
| Seats | Adding organization members |
| Tasks | Creating/importing active tasks |
| Candidates | Inviting candidates |
| API usage | Programmatic access volume |
| Storage | Repository snapshots and artifacts |
When a limit is reached, the action fails with a clear upgrade message (HTTP 403 for API calls). Check current usage against limits at Billing → Limits / Usage. This is worth checking before a large hiring campaign — bulk candidate invites hitting a limit mid-campaign is the most common billing-related support issue.
Managing your subscription¶
From Org Admin → Billing you can:
- Upgrade or downgrade — plan changes show a proration preview before you confirm, so there are no surprise charges. Upgrades take effect immediately; downgrades that would put you over the smaller plan's limits require reducing usage first.
- Switch billing period — monthly ↔ yearly.
- Pause and resume — temporarily pause billing without losing your data.
- Cancel — either at the end of the current period (default) or immediately.
Payment methods and invoices¶
- Payment methods — add, replace, or remove cards; set the default.
- Invoices — list and download all invoices.
- Billing portal — a link to the Stripe-hosted portal for self-service card and invoice management.
- Tax information — set your VAT number, country, and tax-exempt status so invoices are issued correctly.
Common billing questions¶
Payment failed — what happens? Stripe retries automatically. Update your card under Payment methods; the subscription recovers once a retry succeeds.
We hit a limit but aren't ready to upgrade. Free capacity by archiving unused tasks, removing inactive members, or waiting for a usage period to reset (for metered limits). Otherwise upgrade — the proration preview shows the exact cost.
Who can see/change billing? Only organization admins. Interviewers and candidates never see billing pages.
Does checkout store card data with SkillFoundry? No — payment details are handled entirely by Stripe.
I completed checkout but the plan doesn't show. The confirmation is processed via Stripe webhooks and is normally instant; if your plan hasn't updated within a few minutes, refresh, then contact support with the checkout session details from your Stripe receipt.